This Privacy Policy explains how cw88 collects, uses and stores personal information when you use our website at cw88.site, create an account, make a deposit or contact our support team. By registering an account, you agree to the practices described here. If you do not agree, please do not use our services.
Information We Collect
cw88 only collects data that is genuinely needed to run your account and comply with responsible gaming obligations. We group it into three categories:
Account Registration Data
When you create a cw88 account, we collect your full name, date of birth, email address, phone number and your preferred currency (RM / MYR). This information is required to verify your age and identity before any withdrawal is processed.
Verification (KYC) Documents
Before your first withdrawal, cw88 requires one of the following documents to confirm your identity:
- Malaysian National ID Card (NID / MyKad)
- Valid Passport
- Driving Licence
Uploaded documents are reviewed within 6 hours by our compliance team. Once verified, document images are stored in an encrypted vault and are not visible to general customer-service agents.
Transaction & Payment Data
We log deposit and withdrawal amounts, timestamps, payment method (Touch 'n Go eWallet, DuitNow, FPX Online Banking or Bank Transfer) and transaction reference numbers. We do not store full bank account credentials or card numbers on our servers.
Device & Usage Data
Our systems automatically record your IP address, browser type, operating system, pages visited and session duration. If you use the cw88 App (Android, version 3.3.5), we also collect device model and OS version. This helps us detect unauthorised logins and improve app performance.
How Your Data Is Used
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & login | Name, email, phone | Contract performance |
| Processing deposits & withdrawals | Payment method, transaction records | Contract performance |
| Identity verification (KYC) | ID documents, date of birth | Legal obligation |
| Fraud detection & account security | IP address, device data, login history | Legitimate interest |
| Responsible gaming checks | Play history, session duration | Legal obligation |
| Customer support communications | Chat transcripts, email threads | Contract performance |
| Promotional emails (opt-in only) | Email address, bonus eligibility | Consent |
We do not use your data to build profiles for sale to advertisers, and we do not run automated decision-making that produces legal effects on your account without human review.
Who Sees Your Data
cw88 does not sell personal data. We share it only where necessary to operate our platform:
- Payment processors — to route your deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer networks.
- Game providers — Sexy Gaming, Red Tiger, Playtech, KA Gaming, FA Chai, Ezugi and Spribe receive your session token (not your personal details) to run game rounds.
- Identity verification services — third-party KYC partners check your documents against official databases. These partners are contractually bound to data-protection standards equivalent to this policy.
- Legal authorities — if required by a court order or applicable law, we will disclose the minimum information necessary to comply.
Cookies & Tracking
cw88.site uses cookies and similar technologies to keep your session active, remember your language preference and measure which pages are most useful. Here is what we set:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session (essential) | Keeps you logged in during your visit | Ends when browser closes |
| Preference | Remembers language and display settings | 90 days |
| Analytics | Counts page views and session length (anonymised) | 13 months |
| Security | Detects suspicious login attempts and bots | 30 days |
Essential and security cookies cannot be disabled without breaking account functionality. Analytics cookies can be opted out via your browser's privacy settings or by contacting our live chat support.
How Long We Keep It
cw88 retains account data for as long as your account is active, plus a minimum of five years after closure to meet financial record-keeping requirements. KYC documents are kept for the same period. Anonymised game-play statistics may be retained indefinitely for platform improvement purposes.
If you request account closure, we will deactivate your account within 48 hours. Personal data subject to retention obligations will be held in a restricted archive until the retention period expires, after which it is securely deleted.
Your Rights as a Player
As a cw88 player, you have the following rights over your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to fix inaccurate or incomplete information.
- Deletion — request erasure of data we are not legally required to keep.
- Restriction — ask us to pause processing while a dispute is resolved.
- Objection — opt out of processing based on legitimate interest, including direct marketing.
- Portability — receive your account data in a machine-readable format.
To exercise any of these rights, contact us via 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we action a request.
Keeping Your Account Secure
cw88 uses TLS 1.3 encryption for all data in transit between your browser or app and our servers. Data at rest — including KYC documents and payment records — is encrypted using AES-256. Access to player data within our team is role-based: agents can see only what they need to handle your query.
On your end, we strongly recommend using a unique password for your cw88 account and enabling two-step verification if offered. Never share your login credentials with anyone, including our support team, who will never ask for your password.
Players Under 18
cw88 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is performed during the KYC process using official identification documents. If we discover that an account was opened by a minor, we will close it immediately, return any remaining balance and delete the associated personal data.
If you believe a minor has registered with cw88, please notify us via Live Chat so we can act promptly.
When This Policy Changes
cw88 may update this Privacy Policy from time to time — for example, when we add a new payment method or change a data processor. When we make material changes, we will notify active players by email at least 14 days before the change takes effect. The "Last updated" date at the top of this page will always reflect the current version.
Continuing to use cw88 after the effective date of a change means you accept the updated terms. If you do not agree with the changes, you may close your account before they take effect.
Get in Touch
For any privacy-related questions or to exercise your data rights, reach our team through 24/7 Live Chat on cw88.site. Live Chat is the fastest channel — most queries are resolved within minutes. For formal written requests (such as data deletion or portability), please state "Privacy Request" at the start of your message so it is routed to the right team.
cw88 is committed to handling all privacy queries promptly and transparently. We aim to respond to formal data-rights requests within 30 calendar days.