cw88 Responsible Gaming Policy

Our Commitment to Players

cw88 treats responsible gaming as an operational requirement, not a legal footnote. The platform exists to give Malaysian players a safe, fair environment to enjoy slots, live casino, crash games and sports betting. When that enjoyment tips into something less healthy, cw88 provides the controls to slow down or stop — without penalty or judgment.

Every player who registers with cw88 agrees to the terms on this page. These rules exist to protect you, and they apply equally to all accounts regardless of VIP tier or account balance.

Age Verification at cw88

cw88 runs age checks at two stages: when you register and before your first withdrawal. During KYC review, you will be asked to submit one of the following:

• National ID Card (NID)
• Passport
• Driving Licence

Documents are reviewed within 6 hours. Accounts that cannot confirm the holder is 18 or older are suspended immediately. There is no way to unlock a suspended account without valid identification.

Is Your Play Still Recreational?

Gambling should feel like entertainment — something you do with money you have already set aside for leisure, not money you need. Run through these questions honestly:

• Do you spend more than you planned to in a session?
• Do you chase losses by depositing again the same day?
• Have you borrowed money or skipped bills to fund gaming?
• Do you feel restless or irritable when you are not playing?
• Have family members or friends expressed concern?
• Do you hide your gaming activity from people close to you?

If you answered yes to two or more of these, consider using the cw88 self-exclusion tool or speaking with one of the support organisations listed further down this page.

Player Control Tools

cw88 gives every registered player direct access to the following controls from within the account dashboard. No customer service ticket is needed to activate them.

Deposit & Spending Limits

Setting a deposit limit is the single most effective tool for keeping gaming within budget. cw88 allows you to set daily, weekly or monthly caps in RM. The minimum deposit at cw88 is RM35, and limits must be set at or above this floor.

How to set a limit

1. Log in to your cw88 account.
2. Go to Account > Responsible Gaming > Deposit Limits.
3. Enter the RM amount for your chosen period and confirm.
4. The limit is active immediately. Any deposit that would exceed it is declined.

Increasing a limit

Requests to raise a deposit limit take 7 days to process. This cooling period is mandatory and cannot be waived. Requests to lower a limit take effect within minutes.

Self-Exclusion and Cool-Off Periods

A cool-off period is a short pause — 24 hours, 7 days or 30 days. During a cool-off, your account is locked for deposits and gameplay. Pending withdrawals are still processed normally.

Self-exclusion is a longer, more serious step. When you self-exclude from cw88, your account is closed for a minimum of 6 months. cw88 will remove you from all marketing lists within 24 hours of the request. At the end of the exclusion period, reinstating access requires a manual verification process and a 48-hour waiting period — this delay is intentional.

Requesting self-exclusion

1. Contact cw88 via 24/7 Live Chat.
2. Tell the agent you want to self-exclude and confirm the duration (6 months minimum, up to permanent closure).
3. The agent will verify your identity and process the request.
4. You will receive a confirmation message once the account is closed.

Requesting Account Closure

If you want to permanently close your cw88 account for any reason, contact our Live Chat support team. Before closure, any verified balance will be withdrawn to your registered payment method (Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer). Withdrawals are typically processed within 8 minutes once KYC is complete.

Accounts closed under a responsible gaming request are flagged internally. Opening a new account under the same identity during an active exclusion period is a breach of cw88's terms and will result in permanent suspension.

Keeping Minors Safe

If you share a device with someone under 18, cw88 recommends the following steps to prevent accidental or unauthorised access:

• Do not save your cw88 login credentials in the browser.
• Log out fully after each session — do not just close the tab.
• Use device-level parental controls to block access to gaming sites.
• Keep your password private and change it if you suspect it has been shared.

If you suspect a minor has accessed a cw88 account, contact Live Chat immediately. The account will be frozen while the matter is investigated.

Support Organisations in Malaysia

The following organisations offer confidential advice and counselling for gambling-related concerns in Malaysia. All services are independent of cw88.

• Talian Kasih — 15999 A 24-hour helpline run by the Ministry of Women, Family and Community Development. Covers crisis counselling and referrals for gambling harm. Available in Bahasa Malaysia and English.
• Befrienders Kuala Lumpur — 03-7627 2929 Emotional support for people in distress, including those affected by problem gambling. Available daily from 24 hours a day.
• Hospital Psychiatric Services Government hospitals across Malaysia operate psychiatric and addiction treatment departments. Your GP can provide a referral. No prior appointment is needed at most government hospitals.
• Gamblers Anonymous Malaysia A peer-support fellowship for people who want to stop gambling. Meetings are held in Kuala Lumpur and several other states. Contact through the GA international website for local meeting schedules.

Reaching cw88 Support

For responsible gaming requests — deposit limits, cool-off, self-exclusion or account closure — the fastest channel is cw88's 24/7 Live Chat. Agents are trained to handle these requests with discretion. There is no waiting queue specifically for responsible gaming topics; flag your request at the start of the chat and the agent will prioritise it.

cw88 does not share your responsible gaming status or account history with third parties. All requests are recorded internally and kept confidential in accordance with the cw88 Privacy Policy.